摘 要
建筑工程质量作为衡量建筑行业可持续发展的重要指标，直接影响社会经济运行效率与公众生活质量。基于全面质量管理（TQM）理论，本文旨在探索提升建筑工程质量的系统性策略。研究背景源于当前建筑行业中质量问题频发、管理手段单一以及质量控制缺乏整体性等挑战。通过文献分析、案例研究和实证调查相结合的方法，本文构建了一套以客户满意度为核心、涵盖全员参与、持续改进及过程控制的综合管理体系。研究发现，将TQM理念融入建筑工程质量管理能够显著优化资源配置、减少施工缺陷并提高项目交付质量。具体而言，通过建立明确的质量目标、强化员工培训、引入信息化管理工具以及完善反馈机制，可有效实现质量管理水平的整体跃升。本文的主要创新点在于提出了适用于建筑行业的TQM实施框架，并结合实际案例验证了其可行性和有效性。研究成果不仅为建筑企业提供了科学的质量管理路径，还对推动行业标准化建设具有重要参考价值，从而为提升建筑工程质量水平和促进行业高质量发展作出贡献。
关键词：建筑工程质量；全面质量管理（TQM）；客户满意度；质量管理框架；持续改进
Abstract
The quality of construction engineering, as a critical indicator for evaluating the sustainable development of the construction industry, directly impacts the efficiency of socio-economic operations and public living standards. Grounded in the theory of Total Quality Management (TQM), this study aims to explore systematic strategies for enhancing the quality of construction engineering. The research context is driven by challenges such as frequent quality issues,单一 management approaches, and the lack of an integrated perspective in quality control within the current construction industry. By employing a combination of literature analysis, case studies, and empirical investigations, this paper develops a comprehensive management system centered on customer satisfaction, encompassing full participation, continuous improvement, and process control. The findings indicate that integrating TQM principles into the quality management of construction engineering can significantly optimize resource allocation, reduce construction defects, and improve project delivery quality. Specifically, establishing clear quality ob jectives, strengthening employee training, introducing information-based management tools, and refining feedback mechanisms can effectively elevate the overall level of quality management. A key innovation of this study lies in proposing a TQM implementation fr amework tailored for the construction industry, which has been validated through practical case studies for its feasibility and effectiveness. The research outcomes not only provide scientific pathways for quality management in construction enterprises but also offer valuable references for promoting standardization in the industry, thereby contributing to the enhancement of construction engineering quality and facilitating high-quality industry development.
Keywords: Building Engineering Quality; Total Quality Management (TQM); Customer Satisfaction; Quality Management fr amework; Continuous Improvement
目 录
1绪论 1
1.1建筑工程质量提升的背景与意义 1
1.2全面质量管理在建筑工程中的研究现状 1
1.3本文研究方法与技术路线 2
2全面质量管理理论框架分析 2
2.1全面质量管理的核心理念解析 2
2.2全面质量管理在建筑工程中的适用性 3
2.3质量管理关键要素与实施路径 3
2.4工程质量提升中的全面质量管理模型构建 4
3基于全面质量管理的质量控制策略 4
3.1工程设计阶段的质量控制措施 4
3.2施工过程中的质量监控与改进 5
3.3竣工验收阶段的质量评估体系 5
3.4全生命周期的质量管理优化策略 6
4全面质量管理的实际应用与效果评价 6
4.1案例分析：全面质量管理在典型工程中的应用 7
4.2数据驱动的质量管理效果评估方法 7
4.3实施全面质量管理的挑战与应对策略 8
4.4提升建筑工程质量的持续改进机制 8
结论 10
参考文献 11
致 谢 12
