摘 要
随着社会转型加速，社区需求日益多样化和复杂化，传统社会工作模式难以满足居民多层次需求。本研究旨在构建基于社区需求评估的社会工作服务计划设计框架，以提升社区服务质量与效率。通过对某市三个典型社区进行为期6个月的实地调研，采用问卷调查、深度访谈和焦点小组等多元方法收集一手数据，共获取有效样本1200份。研究发现社区需求呈现多元化特征，涵盖生活照料、心理健康、就业支持等多个维度，其中老年人群体对健康管理和精神慰藉需求尤为突出。创新性地引入“需求层次分析模型”，将社区需求分为基础性、发展性和自我实现三个层次，并据此制定个性化服务方案。研究结果表明，通过精准的需求评估能够显著提高服务资源分配效率，增强居民满意度。
关键词：社区需求评估 需求层次分析模型 社会工作服务计划
Abstract
With the acceleration of social transformation, community needs are increasingly diversified and complex, and the traditional social work mode is difficult to meet the multi-level needs of residents. This study aims to construct a fr amework for social work service plan design based on community needs assessment to improve the quality and efficiency of community services. Through a six-month field survey in three typical communities in a city, first-hand data was collected by multiple methods such as questionnaires, in-depth interviews and focus groups, and a total of 1,200 effective samples were obtained. The study found that community needs are diversified, covering multiple dimensions of life care, mental health, employment support and other dimensions, among which the elderly have particularly prominent needs for health management and spiritual comfort. The "demand level analysis model" is innovatively introduced, which divides community needs into three levels: basic, developmental and self-realization, and personalized service plans are formulated accordingly. The results show that accurate demand assessment can significantly improve the efficiency of service resource allocation and enhance residents' satisfaction.
Keyword:Community Need Assessment Hierarchical Need Analysis Model Social Work Service Plan
目 录
1绪论 1
1.1研究背景与意义 1
1.2国内外研究现状 1
1.3研究方法概述 2
2社区需求评估框架构建 2
2.1需求评估理论基础 2
2.2评估指标体系设计 3
2.3数据收集与分析方法 3
3社区需求评估实施过程 4
3.1评估对象的选择 4
3.2调查问卷的设计与发放 5
3.3结果分析与反馈机制 5
4社会工作服务计划设计 6
4.1服务目标设定 6
4.2服务内容规划 7
4.3实施方案制定 7
结论 8
参考文献 9
致谢 10
随着社会转型加速，社区需求日益多样化和复杂化，传统社会工作模式难以满足居民多层次需求。本研究旨在构建基于社区需求评估的社会工作服务计划设计框架，以提升社区服务质量与效率。通过对某市三个典型社区进行为期6个月的实地调研，采用问卷调查、深度访谈和焦点小组等多元方法收集一手数据，共获取有效样本1200份。研究发现社区需求呈现多元化特征，涵盖生活照料、心理健康、就业支持等多个维度，其中老年人群体对健康管理和精神慰藉需求尤为突出。创新性地引入“需求层次分析模型”，将社区需求分为基础性、发展性和自我实现三个层次，并据此制定个性化服务方案。研究结果表明，通过精准的需求评估能够显著提高服务资源分配效率，增强居民满意度。
关键词：社区需求评估 需求层次分析模型 社会工作服务计划
Abstract
With the acceleration of social transformation, community needs are increasingly diversified and complex, and the traditional social work mode is difficult to meet the multi-level needs of residents. This study aims to construct a fr amework for social work service plan design based on community needs assessment to improve the quality and efficiency of community services. Through a six-month field survey in three typical communities in a city, first-hand data was collected by multiple methods such as questionnaires, in-depth interviews and focus groups, and a total of 1,200 effective samples were obtained. The study found that community needs are diversified, covering multiple dimensions of life care, mental health, employment support and other dimensions, among which the elderly have particularly prominent needs for health management and spiritual comfort. The "demand level analysis model" is innovatively introduced, which divides community needs into three levels: basic, developmental and self-realization, and personalized service plans are formulated accordingly. The results show that accurate demand assessment can significantly improve the efficiency of service resource allocation and enhance residents' satisfaction.
Keyword:Community Need Assessment Hierarchical Need Analysis Model Social Work Service Plan
目 录
1绪论 1
1.1研究背景与意义 1
1.2国内外研究现状 1
1.3研究方法概述 2
2社区需求评估框架构建 2
2.1需求评估理论基础 2
2.2评估指标体系设计 3
2.3数据收集与分析方法 3
3社区需求评估实施过程 4
3.1评估对象的选择 4
3.2调查问卷的设计与发放 5
3.3结果分析与反馈机制 5
4社会工作服务计划设计 6
4.1服务目标设定 6
4.2服务内容规划 7
4.3实施方案制定 7
结论 8
参考文献 9
致谢 10
