摘 要
随着电子商务的蓬勃发展，网络交易已成为现代消费的主要形式，但消费者权益保护面临诸多法律困境。本研究以我国现行法律法规为基础，结合典型案例分析，采用文献研究、比较分析和实证调查等方法，系统探讨了网络交易中消费者知情权、公平交易权、隐私权等核心权益的保护现状及存在问题。研究发现，当前网络交易中存在格式条款滥用、虚假宣传频发、个人信息泄露严重等问题，现有法律体系在管辖权确定、举证责任分配、跨境维权等方面存在明显不足。针对这些问题，本文创新性地提出了完善网络交易平台责任制度、构建多元化纠纷解决机制、强化跨境消费维权协作等对策建议。研究结果表明，通过健全法律法规体系、优化监管机制、提升消费者维权意识等多维度的协同治理，能够有效提升网络交易中消费者权益保护水平。
关键词：网络交易 消费者权益保护 法律困境
Abstract
With the vigorous development of e-commerce, online transaction has become the main form of modern consumption, but the protection of consumer rights and interests is faced with many legal difficulties. Based on the current laws and regulations in China, combined with typical case analysis, using the methods of literature research, comparative analysis and empirical investigation, this study systematically discusses the protection status and existing problems of consumers' core rights and interests such as right to know, fair trade, and privacy in online transactions. The study found that there are some problems in the current online transactions, such as abuse of standard terms, frequent false publicity, serious disclosure of personal information, and the existing legal system has obvious deficiencies in the determination of jurisdiction, distribution of burden of proof, and cross-border rights protection. In view of these problems, this paper innovatively puts forward countermeasures and suggestions such as improving the responsibility system of network trading platform, constructing diversified dispute resolution mechanism, and strengthening the cooperation of cross-border consumer rights protection. The research results show that the multi-dimensional collaborative governance of consumers' rights and interests can be effectively improved by improving the legal and regulation system, optimizing the supervision mechanism and enhancing the awareness of consumer rights protection.
Keyword: Network trading Protection of consumers' rights and interests legal difficulties
目 录
1绪论 1
1.1研究背景 1
1.2研究意义 1
1.3国内外研究现状分析 1
2网络交易中消费者权益保护的法律困境 2
2.1网络交易合同订立的法律问题 2
2.2消费者知情权保护的现实困境 2
2.3网络交易纠纷解决机制缺陷 3
3网络交易消费者权益受损的典型案例分析 4
3.1虚假宣传引发的消费者权益侵害案例 4
3.2个人信息泄露导致的权益损害案例 4
3.3跨境网络交易的维权困境案例 5
4完善网络交易消费者权益保护的对策建议 5
4.1健全网络交易法律规范体系 5
4.2强化平台经营者责任制度 6
4.3构建多元化纠纷解决机制 7
5结论 7
参考文献 9
致谢 10
随着电子商务的蓬勃发展，网络交易已成为现代消费的主要形式，但消费者权益保护面临诸多法律困境。本研究以我国现行法律法规为基础，结合典型案例分析，采用文献研究、比较分析和实证调查等方法，系统探讨了网络交易中消费者知情权、公平交易权、隐私权等核心权益的保护现状及存在问题。研究发现，当前网络交易中存在格式条款滥用、虚假宣传频发、个人信息泄露严重等问题，现有法律体系在管辖权确定、举证责任分配、跨境维权等方面存在明显不足。针对这些问题，本文创新性地提出了完善网络交易平台责任制度、构建多元化纠纷解决机制、强化跨境消费维权协作等对策建议。研究结果表明，通过健全法律法规体系、优化监管机制、提升消费者维权意识等多维度的协同治理，能够有效提升网络交易中消费者权益保护水平。
关键词：网络交易 消费者权益保护 法律困境
Abstract
With the vigorous development of e-commerce, online transaction has become the main form of modern consumption, but the protection of consumer rights and interests is faced with many legal difficulties. Based on the current laws and regulations in China, combined with typical case analysis, using the methods of literature research, comparative analysis and empirical investigation, this study systematically discusses the protection status and existing problems of consumers' core rights and interests such as right to know, fair trade, and privacy in online transactions. The study found that there are some problems in the current online transactions, such as abuse of standard terms, frequent false publicity, serious disclosure of personal information, and the existing legal system has obvious deficiencies in the determination of jurisdiction, distribution of burden of proof, and cross-border rights protection. In view of these problems, this paper innovatively puts forward countermeasures and suggestions such as improving the responsibility system of network trading platform, constructing diversified dispute resolution mechanism, and strengthening the cooperation of cross-border consumer rights protection. The research results show that the multi-dimensional collaborative governance of consumers' rights and interests can be effectively improved by improving the legal and regulation system, optimizing the supervision mechanism and enhancing the awareness of consumer rights protection.
Keyword: Network trading Protection of consumers' rights and interests legal difficulties
目 录
1绪论 1
1.1研究背景 1
1.2研究意义 1
1.3国内外研究现状分析 1
2网络交易中消费者权益保护的法律困境 2
2.1网络交易合同订立的法律问题 2
2.2消费者知情权保护的现实困境 2
2.3网络交易纠纷解决机制缺陷 3
3网络交易消费者权益受损的典型案例分析 4
3.1虚假宣传引发的消费者权益侵害案例 4
3.2个人信息泄露导致的权益损害案例 4
3.3跨境网络交易的维权困境案例 5
4完善网络交易消费者权益保护的对策建议 5
4.1健全网络交易法律规范体系 5
4.2强化平台经营者责任制度 6
4.3构建多元化纠纷解决机制 7
5结论 7
参考文献 9
致谢 10
