摘 要
信息化时代背景下，社区社会工作面临新的机遇与挑战。随着信息技术的迅猛发展，传统社区社会工作服务模式难以满足日益增长的多元化需求。本研究旨在探索信息化时代下社区社会工作服务模式的创新路径，以提升社区服务效能和居民满意度。通过对国内外相关文献的系统梳理，并结合实地调研与案例分析，选取具有代表性的社区进行深入研究，运用问卷调查、访谈等方法收集一手数据。研究发现，借助大数据、云计算、物联网等新兴技术手段，可以实现社区资源的精准配置和社会问题的及时响应；构建线上线下融合的服务平台，促进居民参与和互动交流；通过智能化管理提高工作效率和服务质量。在此基础上提出“智慧社区+社会工作”的新型服务模式，强调技术赋能与人文关怀相结合，既发挥信息技术优势又关注个体需求差异。
关键词：信息化时代 社区社会工作 智慧社区
Abstract
Under the background of information age, community social work is facing new opportunities and challenges. With the rapid development of information technology, the traditional community social work service model is difficult to meet the growing diversified demand. This study aims to explore the innovative path of community social work service mode in the information age to improve the community service efficiency and resident satisfaction. Through the systematic combing of relevant literature at home and abroad, combined with field research and case analysis, representative communities are selected for in-depth research, and questionnaires and interviews are used to collect first-hand data. It is found that with the help of big data, cloud computing and Internet of Things, accurate allocation of community resources and timely response to social problems; build online and offline service platform to promote residents' participation and interaction and communication, and improve work efficiency and service quality through intelligent management. On this basis, the new service mode of "smart community + social work" is put forward, emphasizing the combination of technology empowerment and humanistic care, giving full play to the advantages of information technology and paying attention to the differences in individual needs.
Keyword:Information Era Community Social Work Smart Community
目 录
1绪论 1
1.1信息化时代社区社会工作的背景 1
1.2研究的意义与价值 1
1.3国内外研究现状综述 1
1.4研究方法与技术路线 2
2信息化对社区社会工作的影响 2
2.1社区服务需求的变化 2
2.2社会工作者角色的转变 3
2.3信息技术应用的挑战 3
3创新服务模式的构建要素 4
3.1数据驱动的服务精准化 4
3.2平台化的资源整合方式 5
3.3智能化的服务流程设计 5
4实施创新模式的关键策略 6
4.1构建数字化服务平台 6
4.2培养信息化专业人才 7
4.3完善政策支持体系 7
结论 8
参考文献 10
致谢 11
信息化时代背景下，社区社会工作面临新的机遇与挑战。随着信息技术的迅猛发展，传统社区社会工作服务模式难以满足日益增长的多元化需求。本研究旨在探索信息化时代下社区社会工作服务模式的创新路径，以提升社区服务效能和居民满意度。通过对国内外相关文献的系统梳理，并结合实地调研与案例分析，选取具有代表性的社区进行深入研究，运用问卷调查、访谈等方法收集一手数据。研究发现，借助大数据、云计算、物联网等新兴技术手段，可以实现社区资源的精准配置和社会问题的及时响应；构建线上线下融合的服务平台，促进居民参与和互动交流；通过智能化管理提高工作效率和服务质量。在此基础上提出“智慧社区+社会工作”的新型服务模式，强调技术赋能与人文关怀相结合，既发挥信息技术优势又关注个体需求差异。
关键词：信息化时代 社区社会工作 智慧社区
Abstract
Under the background of information age, community social work is facing new opportunities and challenges. With the rapid development of information technology, the traditional community social work service model is difficult to meet the growing diversified demand. This study aims to explore the innovative path of community social work service mode in the information age to improve the community service efficiency and resident satisfaction. Through the systematic combing of relevant literature at home and abroad, combined with field research and case analysis, representative communities are selected for in-depth research, and questionnaires and interviews are used to collect first-hand data. It is found that with the help of big data, cloud computing and Internet of Things, accurate allocation of community resources and timely response to social problems; build online and offline service platform to promote residents' participation and interaction and communication, and improve work efficiency and service quality through intelligent management. On this basis, the new service mode of "smart community + social work" is put forward, emphasizing the combination of technology empowerment and humanistic care, giving full play to the advantages of information technology and paying attention to the differences in individual needs.
Keyword:Information Era Community Social Work Smart Community
目 录
1绪论 1
1.1信息化时代社区社会工作的背景 1
1.2研究的意义与价值 1
1.3国内外研究现状综述 1
1.4研究方法与技术路线 2
2信息化对社区社会工作的影响 2
2.1社区服务需求的变化 2
2.2社会工作者角色的转变 3
2.3信息技术应用的挑战 3
3创新服务模式的构建要素 4
3.1数据驱动的服务精准化 4
3.2平台化的资源整合方式 5
3.3智能化的服务流程设计 5
4实施创新模式的关键策略 6
4.1构建数字化服务平台 6
4.2培养信息化专业人才 7
4.3完善政策支持体系 7
结论 8
参考文献 10
致谢 11
