摘 要
随着市场经济的快速发展，消费者权益保护成为社会关注的焦点。《消费者权益保护法》作为保障消费者权益的重要法律，在实施过程中面临诸多困境，本研究旨在深入剖析该法在实际应用中的问题并提出相应对策。通过对现行法律法规体系的梳理，结合大量司法案例分析以及对消费者、经营者和监管机构的问卷调查与访谈，发现当前存在法律条款滞后于新兴消费模式、维权成本高、举证责任分配不合理、监管部门协同不足等问题。基于此，本文创新性地提出了构建多元化纠纷解决机制、完善适应新业态的法律规定、优化举证规则、强化部门间协作联动等建议。研究结果表明，通过上述措施能够有效提升消费者权益保护水平，增强消费者信心，促进市场健康发展。本研究不仅为完善消费者权益保护立法提供了理论依据，也为监管部门制定政策、消费者依法维权以及经营者规范经营提供了实践指导，对于推动我国消费环境改善具有重要意义。
关键词：消费者权益保护法 维权成本 举证责任分配
Abstract
With the rapid development of the market economy, consumer rights protection has become a focal point of societal concern. The Consumer Rights Protection Law (CRPL), as a crucial legal fr amework safeguarding consumer interests, faces numerous challenges in its implementation. This study aims to thoroughly analyze the issues encountered in the practical application of the CRPL and propose corresponding solutions. By examining the current legal system, analyzing extensive judicial cases, and conducting surveys and interviews with consumers, operators, and regulatory agencies, it is found that existing problems include outdated legal provisions lagging behind emerging consumption patterns, high costs, unreasonable distribution of burden of proof, and insufficient coordination among regulatory departments. Based on these findings, this paper innovatively suggests establishing a diversified dispute resolution mechanism, improving legal provisions adaptable to new business forms, optimizing rules of evidence, and strengthening inter-departmental collaboration. The research results indicate that these measures can effectively enhance the level of consumer rights protection, boost consumer confidence, and promote healthy market development. This study not only provides theoretical support for refining consumer rights protection legislation but also offers practical guidance for regulatory agencies in policy-making, consumers in legal rights protection, and operators in compliant operations, playing a significant role in improving China's consumption environment.
Keyword:Consumer Rights Protection Law Rights Protection Cost Burden Of Proof Distribution
目 录
引言 1
1消费者权益保护法的立法背景与现状 1
1.1立法历程回顾 1
1.2现行法律框架分析 2
1.3法律实施的主要成就 2
2消费者权益保护法实施中的主要困境 3
2.1权利意识淡薄问题 3
2.2证据收集困难分析 3
2.3维权成本高昂探讨 4
3消费者权益保护法实施中的制度性障碍 4
3.1法律衔接不畅现象 4
3.2监管机制缺失研究 5
3.3行业自律不足剖析 5
4完善消费者权益保护法实施的对策建议 6
4.1提升公众法律意识 6
4.2构建多元维权机制 6
4.3强化监管与行业自律 7
结论 7
参考文献 9
致谢 10
